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Lessons from the Rearview Mirror

At the end of each year, we typically get sentimental and reflect on the events and people that shaped the past 365 days. We consider the individuals who have made us successful and the lessons we have learned as we consistently seek to grow and improve. We also find ourselves thankful for another year of health, happiness and prosperity.

On the business front, Roydan has enjoyed another strong year. We have welcomed new faces to our team and have welcomed new customers to our platform. We have also been fortunate to enjoy continued relationships with trusted employees who work hard every day to develop the best debt collection products for our valued customers.

As a team, we have focused on self-improvement through our healthy initiative program. We have enjoyed team building activities, a fitness focus, healthy eating ideas and other fun events that continue to benefit our company culture of working hard while putting family first. We believe that adding moments of “play” into our routine allows our team members to live well, which ultimately impacts the product and service we provide to our customers.

As we look ahead to 2018, we are excited to play an integral part in helping the collection industry move forward. As a board member for the Great Lakes Credit and Collection Association, Megan Manis, our Vice President of Sales and Marketing, is working side-by-side with those on the front lines of the debt collection industry.

We are also thrilled to share that the CFPB recently sought the input of our company President, Dan Hornung. Dan just returned from a trip to Washington DC where he met with key officials from the CFPB to help them interpret how proposed rulings will impact mid-sized collection agencies. “The CFPB wants to ensure that the rules they are putting in place will not adversely impact small and mid-sized collection agencies. My job was to react to how these rules will impact our customers,” Dan notes.

All this to say that 2017 was a very successful year here at Roydan both on a professional and personal front. We know that none of this would be possible if it wasn’t for our valued customers and vendor partners pushing us to be our very best. We look forward to new and exciting opportunities in 2018 and wish the same to you as well!